At Dodoliza, your satisfaction is our priority. However, due to the intimate nature of many of our products and in line with health and safety regulations, returns are accepted only under the following conditions:
📌 Return Eligibility:
- The product is not considered intimate wear (e.g., bras, panties, bodysuits, shapewear, socks).
- The return is requested within 7 days of the delivery date.
- The products must be unused, undamaged, and returned in their original packaging with all product tags and tickets intact.
📦 How to Return:
- If you placed a Cash on Delivery (COD) order, please contact our customer support to initiate the return.
- A valid proof of purchase (e.g., order confirmation email) is required to process your return.
💳 Refund Process:
- Refunds will be issued to your original payment method. For COD orders, refunds will be transferred to your bank account.
- Delivery charges are non-refundable, unless the item received was defective or incorrect.
- Refunds may take 10 to 14 working days after the returned item passes our quality check at the warehouse.
- Please note that Mada card refunds processed more than 14 days after the purchase may take an additional 3–4 weeks, depending on your bank’s processing policy.
💬 Need Help?
For any inquiries regarding returns, don’t hesitate to contact our support team through the online store, by email at support@dodoliza.com, or via WhatsApp customer service.